With over 14 years experience in implementing messaging solutions, Essential understands only too well that the success of most projects is highly dependent on people and processes, and not just a great software product.
 
That’s why we’ve developed a range of complementary services that will help you get the most out of your software investment by ensuring:

• Your e-mail usage policy is up-to-date and well-communicated
• End users actually use the new services you implement
• Key personnel champion your projects
• Corporate policies and legislative needs are correctly addressed
• E-mail and other e-resource usage patterns change for the better

Essential Services include:

Policy Design Workshop
If you don't know what your retention policies should be applied to your company data, you're not alone. The legislation relating to business documents, access and security, is confusing.  There are often areas legislation that seem to conflict.  This two day workshop combines professional legal advice with technical expertise to translate the retention policies and procedures that relate to your organisation and data into a technical configuration and procedures.

Acceptable Usage Policy (AUP) Workshop
It is considered good practice to tell employees that you will be archiving their data, and for what purpose.  So if you plan to implement an archive service, this is the perfect opportunity to review, update and re-communicate your corporate e-resource AUP 'across the board'.  This workshop brings together the right people within your organisation, including Human Resources, to review, revise and communicate your AUP.

Email Best Practice
As well as product training, we offer an holistic approach to help your organisation get more out of e-mail in general: reducing the time spent dealing with the inbox, reducing the amount of e-mails sent, avoiding inappropriate usage, and so on. Approaches include 1:1 coaching for busy directors and executives, workshops for larger groups, inbox audits and ‘fitness’ checks to identify weaknesses and improve e-mail skills. We can also help you develop your own corporate programme to promote ‘better e-mail citizenship’.


Contact Essential for more details